Billing & Payments

Get answers to billing questions, explore accepted payment methods and learn how to update your banking information before your next scheduled payment.

Questions About Your Account?

Payment Methods

We currently accept:

Pre-Authorized Payments (PAP)
Credit Card Payments (CCP)

Need to Update Your Banking Information?

Contact our Customer Success team for assistance.

Update Billing

Billing Questions

Have questions about:

Monthly charges
Invoice details
Returned payments
Payment dates
PAP updates

Have questions about your monthly charges, invoices, payment dates, returned payments, or PAP updates? Contact our Customer Success team for assistance.

Billing Inquiries

Frequently Asked Questions

Answers to the questions homeowners ask us most.

Why am I still being billed?

There are several reasons billing may continue, including agreement status, processing timelines, or account updates. Contact Customer Success if you have questions about your account.

What payment methods do you accept?

We accept approved payment methods, including pre-authorized payments (PAP). Contact us for current payment options.

How do I update my banking information?

Update your PAP information using the online form, or contact Customer Success before your next scheduled payment.

Why was my payment returned?

Returned payments may occur due to insufficient funds, closed accounts, or incorrect banking information. Contact us to update your payment details.

Have Another Question?

We’re here to help. Send us a message and our team will get back to you as soon as possible.

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