Vendor Services Representative

Vista Services is more than just a financial partner – we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential infrastructure sector. Having both ownership from local management and an infrastructure fund managed by an award-winning investment manager, we are a well capitalized company looking to grow organically, geographically and by acquisition.

·       Timely completion of contract processing and status updates to meet guaranteed deadlines

·       Audit contract documents and input data with attention to detail and accuracy

·       Recognize and address policy requirements and contract deficiencies

·       Daily management of contract statuses and follow ups on unresolved contracts

·       Communicate with our Vendors and Sales Team on contract requirements and ensure appropriate quality vendor training

·       Answer incoming phone calls and email inquiries

·       Help grow our customer base and develop/maintain strong relationships by maximizing all vendor contract opportunities

·       Problem solve: You can think on your feet and outside of the box, develop own ‘detective skills’ and build confidence to use and execute knowledge gained

·       Help our sales team identify areas of concern and/or growth with their vendor base

·       Provide the best customer service & support in the industry to our vendor partners

·       Ability to learn new computer software programs

·       Help develop Vista’s operational excellence by upholding company policies and procedures as well and demonstrating a level of professionalism and communication consistent with the expectation of the position

·       Help increase vendor retention by utilizing time and resources efficiently

·       Identify areas of opportunity to improve processes and efficiencies

·       Varied clerical & administrative tasks

·       Keep up to date with ongoing procedure changes

·       Contribute positively to the team environment and company strategies

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·       2-4 years’ service experience

·       College Diploma

·       Exceptional interpersonal skills

·       Ability to build rapport and communicate appropriately with clients and peers

·       Strong communication skills: written and verbal

·       Efficient time management and organizational skills

·       Detail oriented with effective follow-up skills

·       Ability to define problems, collect data to correct deficiencies and make a decision to resolve

·       Demonstrated ability to take initiative and work independently, as well as part of a team

·       Mid-level knowledge of Microsoft applications, including Outlook, Excel, SharePoint

·       Excellent prioritization skills with the ability to adjust and adapt in a quick changing environment

·       Highly motivated self-starter

·       Ability to manage pressure in an environment of high-volume processing with tight deadlines

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