Vendor Services Representative

Vista Services is more than just a financial partner – we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential infrastructure sector. Having both ownership from local management and an infrastructure fund managed by an award-winning investment manager, we are a well capitalized company looking to grow organically, geographically and by acquisition.

• Problem solver: can think on their feet, develop own ‘detective skills’ and build confidence to use and execute knowledge gained.
• Accuracy and attention to detail regarding auditing/data input.
• Ability to learn new computer software programs.
• Communicate with the Vendors and Sales Team on contract requirements and ensure appropriate quality vendor training.
• Timely completion of contract auditing, data entry and status updates to meet guaranteed deadlines.
• Daily management of unresolved contract files and follow-ups.
• Recognize and address policy requirements and contract deficiencies.
• Contribute with varied clerical & administrative tasks.
• Help grow our customer base and develop/maintain strong relationships by maximizing all vendor contract opportunities.
• Help our sales team identify areas of concern and/or growth with their vendor base.
• Help develop Vista’s operational excellence by upholding company policies and procedures as well and demonstrating a level of professionalism and communication consistent with the expectation of the position.
• Help increase vendor retention by utilizing time and resources efficiently.
• Provide the best customer service & support in the industry to our vendor partners.
• Identify areas of opportunity to improve processes and efficiencies.
• Contribute positively to the team environment and company strategies.

• 2-4 years’ service experience
• College Diploma
• Exceptional interpersonal skills
• Ability to build rapport and communicate appropriately with clients and peers.
• Strong communication skills written and verbal.
• Excellent time management and organizational skills
• Detail oriented with effective follow-up skills.
• Ability to define problems, collect data to correct deficiencies and make a decision to resolve.
• Demonstrated ability to take initiative and work independently, as well as part of a team.
• Strong knowledge of Microsoft applications
• Efficient multitasker with excellent adaptability and prioritization skills
• Highly motivated self-starter
• Ability to manage pressure in an environment of high-volume processing with tight turnaround times.